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Exchange Policy for Grass Cutting Machine Website

We value our esteemed customers and strive to ensure their satisfaction regarding our products and services. In case of any genuine complain of fault or damage regarding our grass cutting machinery due to manufacturing fault, we offer free exchange within 30 days of date of delivery, subject to the following conditions:

  • ⁠ ⁠The grass cutting machine must be in its original packaging and condition, with no signs of damage, wear & tear, or misuse caused by the customer.
  • ⁠ ⁠The grass cutting machine must be accompanied by the original receipt or proof of purchase.
  • ⁠ ⁠The customer will be liable for paying the shipping costs for returning the grass cutting machine. Shipping costs are non-refundable.
  • ⁠ ⁠The exchange will be processed within 14 days of receiving the returned grass cutting machine and verifying its condition.
  • ⁠ ⁠The exchange will be issued to the same address and through same method of delivery as per the original order, unless otherwise agreed upon.

To initiate an exchange, please contact us at [your email address] or [your phone number] and provide your order number, name, and reason for exchange.
Thereupon, instructions will be given for shipping back the grass cutting machine to us. Please note that this exchange policy does not apply to grass cutting machines that are not defective, damaged, or faulty pursuant to manufacture fault. In such cases, we do not accept any returns or exchanges.We reserve the right to refuse an exchange if the grass cutting machine does not meet the above qualifications or otherwise the complain is fraudulent or baseless.In case of any further queries regarding our exchange policy, please feel free to contact us. We are always determined to facilitate our valued customers. 😊